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Terms & Conditions
*All projects begin FIVE (5) business days after the full or final payment is received and clears.
*Length of project depends on services provided. Larger projects will take longer. Average completion time is THREE (3) weeks for smaller assignments. Larger assignments average FOUR (4) to SIX (6) weeks to completion. Client will be notified if additional time is necessary.
*By entering into contract with TLRay Marketing, the client gives permission to TLRay Marketing use of its image for promotional purposes. This includes but is not limited to: logo, name, brand, images, site screenshots, or anything else related to the service provided by TLRay Marketing.
Payment Policy
*Installments are accepted for projects over $500. Installments must be received on or before the due date. Advance payments are accepted.
*For payment plans, payments are due on the same day each month beginning with the date of the first payment.
*Full payment must be received before any work is begun on any project (or package).
*All electronic and credit card payments are made via PayPal. Checks and cash are not accepted. Money Orders are accepted. Money Orders and Cashier Checks are to be made payable to: Tiara L. Simmons
Forfeiture Policy
*By beginning any payment plan (single project or monthly service), the client voluntarily enters into a contractual agreement with TLRay Marketing. Failing to submit payment by due date is a breach of contract unless the client makes new arrangements no less than TWO (2) weeks before due date. Failure to do so results in forfeiture of any payments submitted to date. If after a new agreement is made and client fails to submit a payment by the new due date, the project will be automatically cancelled and the client forfeits any submitted payments.
*Monthly service payments must be made by the due date. The Client understands that he/she must make any late payments in full in conjunction with all current payments. TLRay Marketing will make new arrangements at the customer’s request.
*If a client pays in full and later decides to cancel the service for any reason BEFORE a project begins, client must submit the cancellation in writing (via email: info@tlraymarketing.com). TLRay Marketing will respond to acknowledge receipt of notice within TWO (2) business days. Client will receive a 75% refund of money paid. 25% will be used to cover any expenses incurred. A client must cancel the service before the scheduled beginning date in order to receive the refund. Failure to do so results in forfeiture of refund as stated.
Refund Policy
*If notice is made AFTER a project begins and BEFORE completion, client is responsible for the first
month payment of monthly services or 50% refund for non-monthly services. *All requests must be made in writing to (email).
*Refunds are not rewarded for custom logo designs. Printed items are refunded at 75% minus any shipping costs. Refund of printed items will be issued after returned items are received. TLRay Marketing is not responsible for return shipping costs.
Cancellation Policy
*Any cancellation of services must be submitted in writing (via email) at least TWO (2) weeks before next billing date for monthly services. If notice is served after billing date, the client is responsible for all payments for that month and service will be discontinued at the end of the billing month.
*TLRay Marketing will provide the client with any information needed for upkeep. If the client cancels a service that requires any monthly or yearly fee, TLRay Marketing will cancel those services and the client will incur any expense associated with continuance or set-up.
